Guest welcome and concierge · Enchanted Tools
Mirokaï hotel concierge robot
Not a cost-saving machine. A brand one.
Mirokaï is a character robot from Enchanted Tools in Paris. It notices a guest arriving, turns to greet them, answers in the language it is spoken to, and walks them to the lift, the spa or the restaurant rather than pointing.
It balances on a single ball, moves at walking pace among people, and its compliant arms can take an object and hand it over: a welcome pack, a key card wallet, a menu. It is the robot that turns an opening into a news story.
Enchanted Tools’ own deployments include hospitals, nursing homes and concierge work at Lyon–Saint Exupéry Airport. We have no live UK Mirokaï deployment to report yet.
123 cm
tall, 29 kg
26
degrees of freedom
Multilingual
answers in the guest’s language
4 hours
per charge, docks itself
Where the Mirokaï works in a hotel
Arrival and check-in
Greets guests in the queue and answers the first questions in their language.
Wayfinding
Walks guests to the lift, restaurant, spa or meeting room.
Light carrying
Hands over welcome packs, menus or small items on a mapped route.
Openings and events
Launches, press days and weddings that people photograph and share.
Mirokaï specifications
| Height | 123 cm |
|---|---|
| Width | 52.5 cm |
| Weight | 29 kg |
| Base | Self-balancing ball base |
| Degrees of freedom | 26: neck 3, arms 4 each, wrists 3 each, hands 2 each, ears 1 each, base 3 |
| Arms | Compliant, torque-controlled, 8 torque sensors |
| Grasping | AI-assisted, with hand contact sensing |
| Sensing | 2 RGBD and 2 infrared cameras, 9 time-of-flight, 6 ultrasound, 3 IMUs, 4 microphones |
| Navigation | Visual SLAM; carpet, cables and uneven thresholds |
| Speed | 3.2 km/h among people |
| Runtime | 4 hours; 1-hour charge; returns to dock itself |
| Compute | 2 × NVIDIA Jetson NX |
| Connectivity | Wi-Fi 6E, cellular, Bluetooth |
| Language | Responds in the language it is addressed in |
| Characters | Miroki and Miroka |
Manufacturer’s published figures, subject to change. Runtime depends on load, floor and route.
Included from HotelRobot
- Free site survey. We walk your floors, lifts and back-of-house and send a written recommendation.
- Installation and mapping. Delivered, mapped and commissioned by our engineers.
- Staff training. On-site training and documentation for your team.
- Fleet dashboard. Live status, tasks and history from the management platform.
- UK support and warranty. Phone and remote support 08:00–20:00, seven days, with UK engineers and spares.
Rent or buy
Monthly Robots-as-a-Service rental over 36 or 60 months, or outright purchase. Quoted at the survey, in writing, against your measured floors.
Mirokaï questions
What languages does Mirokaï speak?
It answers in the language a guest speaks to it, without anyone choosing from a menu.
Can Mirokaï use the lift or move between floors?
Lift, door and multi-floor movement are specific to each building. We scope them at the survey and confirm in writing.
Is Mirokaï a cost-saving robot?
Not mainly. It is bought for the guest experience and the attention it brings, so we pitch it on arrival experience and press value, not labour savings.
How much does the Mirokaï cost?
We quote in writing after a free site survey, never before we have seen your floors. You can rent the Mirokaï monthly as Robots-as-a-Service, with installation, servicing and support included, or buy it outright.
See the Mirokaï working in your hotel.
Free site survey and live demo. No purchase order, no obligation.
